PRIVACY POLICY

Last updated: September 2026

1. About this Privacy Policy

Your privacy matters to us.

This Privacy Policy explains how Soul Connections Therapy Pty Ltd (ABN 42 650 404 407) collects, holds, uses, protects and discloses personal information.

Her Potential is a coaching service offered by Soul Connections Therapy Pty Ltd. References in this Privacy Policy to “Soul Connections Therapy”, “Her Potential”, “we”, “us” or “our” refer to Soul Connections Therapy Pty Ltd, unless the context indicates otherwise.

Legal entity: Soul Connections Therapy Pty Ltd
ABN: 42 650 404 407
ACN: 650 404 407

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other privacy obligations that may apply to our services.

This Privacy Policy explains:

  • the kinds of personal information we may collect;

  • how we collect and hold personal information;

  • why we collect, use and disclose personal information;

  • how we protect personal information;

  • how you can access or correct information we hold about you; and

  • how you can contact us about a privacy question or complaint.

2. How We Collect Personal Information

Information you provide directly to us

Where possible, we collect personal information directly from you.

This may occur when you:

  • visit or make an enquiry through our website;

  • complete an enquiry, intake, consent or booking form;

  • book a discovery call, coaching session or other appointment;

  • participate in Her Potential or another service offered by Soul Connections Therapy;

  • complete questionnaires, reflections, assessments or a sensory profile;

  • communicate with us by email, telephone, video call, messaging or social media;

  • make a payment;

  • subscribe to communications from us; or

  • otherwise provide information to us in connection with our services.

Some information may be necessary for us to provide a particular service. Where relevant, we will let you know if information is required and what may happen if you choose not to provide it.

Information from other people

There may be circumstances in which personal information is provided to us by another person or professional.

Where appropriate, we will seek your knowledge or consent before collecting information about you from another person, unless collection is otherwise permitted or required by law.

Our website

Our website is operated using Squarespace.

When you visit our website, certain technical information may be collected automatically. This may include your browser type, device information, IP address, pages visited, referring website and information about how you interact with the website.

Squarespace and other technologies used on our website may use cookies and similar technologies to operate the website, understand website usage and improve your experience.

You can control or disable cookies through your browser settings. Some website functionality may not operate as intended if cookies are disabled.

Bookings and scheduling

We use Acuity Scheduling to manage appointments, discovery calls and bookings.

When you make a booking, information you provide through the booking process may be collected and processed through Acuity Scheduling. This may include your name, contact details, appointment information and information you choose to provide through booking or intake forms.

Google Workspace

We use Google Workspace for aspects of our business administration and communication, which may include email, documents, calendars and electronic storage.

Personal information you provide to us may therefore be stored or processed using Google Workspace where reasonably necessary for us to communicate with you, administer our services or maintain appropriate business records.

Instagram and social media

Her Potential and/or Soul Connections Therapy may maintain social media accounts, including on Instagram.

If you interact with us through social media, including by following an account, commenting, responding to content or sending a direct message, information may also be collected and processed by the operator of that platform.

Information you choose to post publicly on social media may be visible to other users.

The way a social media platform handles your information is governed by that platform's own privacy practices and policies.

3. What Personal Information Do We Collect?

The personal information we collect will depend on your relationship with us and the services you use.

This may include:

  • your name;

  • email address;

  • telephone number;

  • postal address, where required;

  • date of birth, where relevant;

  • booking and appointment information;

  • information contained in enquiries or correspondence;

  • payment and transaction information;

  • information about your goals, routines, environment, lifestyle, experiences and circumstances;

  • information you choose to share during coaching sessions or other services;

  • responses to questionnaires, reflections or assessments;

  • sensory preferences and sensory profile information;

  • information about services you have received from us;

  • records of communications with you; and

  • any other personal information you choose to provide to us.

We aim to collect only personal information that is reasonably necessary for our functions, activities and the services we provide.

4. Sensitive Information

Some of the information you choose to share with us may constitute sensitive information under Australian privacy law.

Sensitive information may include information or opinions about matters such as your:

  • health or medical information;

  • racial or ethnic origin;

  • religious or philosophical beliefs;

  • sexual orientation or practices;

  • genetic information;

  • biometric information; or

  • other information classified as sensitive information under applicable privacy legislation.

Depending on the service you receive, information relating to your physical, emotional or psychological wellbeing may also constitute health information.

We will only collect sensitive information where it is reasonably necessary for our functions or activities and where we have your consent, or where collection is otherwise permitted or required by law.

You are not expected to disclose sensitive information that is unrelated to the service you are receiving.

5. Why We Collect and Use Personal Information

We may collect, hold and use personal information for purposes including:

  • responding to enquiries;

  • arranging discovery calls and appointments;

  • providing Her Potential coaching and other services;

  • understanding your goals, circumstances and needs in connection with the service you have chosen;

  • communicating with you before, during and after services;

  • administering bookings and scheduling;

  • maintaining appropriate business and service records;

  • processing payments and administering accounts;

  • providing resources or materials associated with our services;

  • managing our business and contractual obligations;

  • evaluating and improving our services;

  • maintaining and improving our website;

  • responding to feedback, questions or complaints;

  • meeting professional, legal, regulatory or insurance obligations;

  • protecting the safety and wellbeing of individuals where permitted or required by law; and

  • other purposes reasonably necessary to operate Soul Connections Therapy Pty Ltd and provide our services.

Where we wish to use personal information for a materially different purpose, we will seek consent where required.

6. Her Potential and Coaching Information

Her Potential is a one-to-one coaching service offered by Soul Connections Therapy Pty Ltd.

During Her Potential, you may choose to share personal information about your everyday life, routines, sensory experiences, environment, responsibilities, relationships, wellbeing, goals, aspirations and other experiences relevant to your coaching journey.

We may also collect information through exercises, questionnaires, reflections and sensory profiling undertaken as part of the program.

Information collected through Her Potential will be handled in accordance with this Privacy Policy.

While the professional background of the service provider may inform the perspective brought to Her Potential, Her Potential is offered as a coaching service and is not intended to replace medical, psychological or other healthcare or therapeutic services where these are required.

7. Communications Between Sessions

Where communication or check-in support is offered between sessions, you may choose to provide personal information through those communications.

We ask that you consider the nature and sensitivity of information before sending it through electronic messaging or social media platforms.

Where possible, appropriate business communication channels should be used for information relating to your services.

Social media direct messaging should not be used for urgent, emergency or highly sensitive information.

8. Payments

Where you purchase or book a paid service, payment information may be processed by the payment provider made available through our website, booking platform or invoicing system.

We do not intentionally collect or store complete payment card details where those details are processed directly by a third-party payment provider.

Payment providers handle information in accordance with their own privacy and security practices.

9. Direct Marketing and Communications

We may send you information about Soul Connections Therapy, Her Potential, resources, services, programs or other offerings where you have consented to receive those communications or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe function included in the communication, where available, or by contacting us.

We will not use sensitive information for direct marketing without the consent required by law.

10. Photographs, Testimonials and Stories

We will seek appropriate consent before intentionally using an identifiable photograph, testimonial, story or other personal content for promotional, educational or marketing purposes.

Where a testimonial, photograph or story contains sensitive information, we will seek appropriate consent for its proposed use.

You may withdraw your consent for future use by contacting us.

Where consent is withdrawn, we will take reasonable steps to stop future use, subject to any legal, technical or practical limitations affecting material that has already been published or distributed.

11. How We Store and Protect Personal Information

Personal information may be held electronically through the systems we use to operate our business, including Squarespace, Acuity Scheduling and Google Workspace.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • using reputable service providers;

  • password protection and account security controls;

  • limiting access to personal information to those who reasonably require it;

  • maintaining appropriate electronic security practices; and

  • securely destroying or de-identifying information when it is no longer required to be retained, subject to applicable legal, professional and record-keeping obligations.

No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.

12. Third-Party Service Providers

We use third-party providers to support the operation of our business and delivery of our services.

These currently include:

  • Squarespace — website hosting and functionality;

  • Acuity Scheduling — bookings and appointment management;

  • Google Workspace — business email, documents, calendars and related business functions; and

  • Instagram — social media and communication.

We may also use professional advisers, accountants, legal advisers, insurers, technology providers, payment providers and other contractors where reasonably necessary to operate our business.

These providers may process or store personal information on our behalf or in connection with the services they provide.

We take reasonable steps when selecting and using service providers and only disclose personal information where reasonably necessary, with consent where required, or where otherwise permitted by law.

13. Overseas Processing and Disclosure

Some of the technology and cloud service providers we use are global organisations and may store or process information using infrastructure located outside Australia.

This may include providers associated with our website, appointment scheduling, email, cloud storage, social media and other technology services.

The countries in which information is processed may vary depending on the provider's infrastructure and service arrangements.

Where Australian privacy law requires us to take particular steps in relation to an overseas disclosure of personal information, we will take reasonable steps to meet those obligations.

We periodically review the services we use and may update this Privacy Policy where there is a material change to the way personal information is handled.

14. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information:

  • to service providers and contractors who assist us in operating our business;

  • to professional advisers such as accountants, lawyers or insurers;

  • to another health, medical or allied health professional where you have requested or consented to the disclosure;

  • where reasonably necessary to provide a service you have requested;

  • where necessary to prevent or lessen a serious threat to life, health or safety in circumstances permitted by law;

  • where required or authorised by Australian law or a court or tribunal order; or

  • where you have otherwise consented to the disclosure.

Sensitive information will only be disclosed in accordance with applicable privacy law.

15. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making a correction.

There may be limited circumstances in which we are permitted or required by law to refuse access to particular information. If this occurs, we will provide an explanation where required by law.

To request access to or correction of your personal information, please contact us at tanami@her-potential.com.

16. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet any applicable legal, professional, insurance, taxation or record-keeping requirements.

When personal information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where required and appropriate.

17. Privacy Complaints

If you have a question or concern about how your personal information has been handled, please contact us at tanami@her-potential.com.

We take privacy concerns seriously and will endeavour to acknowledge and investigate privacy complaints within a reasonable timeframe.

We may contact you for further information where necessary to properly understand or investigate your concern.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology providers or legal obligations.

The current version will be published on our website, and the date of the most recent update will appear at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Soul Connections Therapy Pty Ltd
Trading through Her Potential
ABN: 42 650 404 407
ACN: 650 404 407

Email: hello@her-potential.com
Phone: 0451 763 596
Privacy contact: Tanami / Privacy Officer